Privacy Policy

Last reviewed: 19th October 2023

Arbor Division Ltd respects your privacy and is committed to protecting your personal data.  This privacy policy sets out how Arbor Division Ltd  uses and protects any information you give when you use this website and how you can update and delete your information.

This privacy policy provides information on the collection, use and disclosure of your information that we collect when you use our website www.arbordivision.co.uk (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. Your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

HOW WE COLLECT INFORMATION

We collect and receive information from you in the following manner:

• When you fill a Contact form or otherwise submit your personal information.

Your information will be stored for up to 7 days after it is no longer required to provide you the services. Your information may be retained for longer periods for reporting or record- keeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely.

INFORMATION WE COLLECT

We will collect and process the following personal information about you when you provide it to us through a contact form on the Service:

• Name
• Email
• Mobile number
• Details you provide so we can answer your query and/or to fufil our contract with you.
• Usage Data

Usage Data includes the following:

• Internet Protocol (IP) address of computers accessing the site
• Web page requests
• Referring web pages
• Browser used to access site
• Time and date of access

HOW WE USE YOUR INFORMATION

We may use the information that we collect about you for the following purposes:

• to contact you. Arbor Division Ltd will contact you by email, phone, SMS, or another form of electronic communication in response to your query submitted to us via the contact form on the Service. 
• providing and maintaining our Service, as well as monitoring the usage of our Service.
• to update you with news, general information, special offers, new services, and events.
• for the performance of a contract. Your Personal Data will assist with the development, undertaking, and compliance of a purchase contract for products or services you have requested through our Service.
• testimonials and customer feedback collection. If you share a testimonial or review about your experience using our Service, it will be shared or otherwise used on the website.
• managing customer orders. Your email address, phone number, social media profiles, and other user account information will be used in order to manage orders placed through our Service.

• to comply with and process our contractual obligations

• to enable invoicing and remittances

• to notify you about changes to our services

• for targeted advertising

If we want to use your information for any other purpose, we will ask you for consent and will use only for the purpose(s) for which consent has been granted, unless we are required to do otherwise by law.

HOW WE SHARE YOUR INFORMATION

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared to a third-party for reasons including:

• analytics information. Your information might be shared with online analytics tools in order to track and analyse website traffic.
• improving targeted advertising campaigns. Arbor Division Ltd partners with third party service providers to improve targeted advertising campaigns.

If you choose to provide such information during registration or otherwise, you are giving Arbor Division Ltd permission to use, share, and store that information in a manner consistent with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

• Complying with applicable laws, regulations, court orders or other legal processes
• Responding to claims that your use of our Service violates third-party rights
• Enforcing agreements you make with us, including this Privacy Policy

If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

RETENTION OF YOUR INFORMATION

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

YOUR RIGHTS

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at customerservice@arbordivision.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

COOKIES

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

SECURITY

The security of your information is important to us and we use reasonable security measures to prevent the loss, misuse or unauthorized alteration of the information you have given us. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Arbor Division Ltd is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website, we recommend you review the privacy practices of other websites you interact with and determine the adequacy of those practices.

THIRD PARTY LINKS & USE OF YOUR INFORMATION

We may need to pass personal information to a third party to enable provision of our services, for example making an application to the Local Authority for planning permission on your behalf.

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

GRIEVANCE / DATA PROTECTION OFFICER

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at customercare@arbordivision.co.uk or write to us at Arbor Division Ltd, Stotfold Farm, Seaham, County Durham SR7 0NE. We will address your concerns in accordance with applicable law.